Dealing with Critical People

fix-our-eyes

So we fix our eyes not on what is seen, but on what is unseen, since what is seen is temporary, but what is unseen is eternal.

2 Corinthians 4:18 NIV

My job requires me to interact through email or phone with customers all over the country and in certain instances, the world. We get customer feedback through surveys that they fill out after we close a ticket out. Sometimes, the surveys are good and sometimes, well, not so much. It can be hard at times to not let those bad ones get to you. When I first started I really let those get to me. It’s hard to not get so upset when those come in.

We are pretty busy right now and sometimes it can be a bit overwhelming. I am about to finish up a Bible plan on Youversion based on Perry Noble’s book Overwhelmed. He mentions several things to help with dealing with criticism. I have them listed below. I am going to get the book pretty soon and read it. So anyway, I thought I would share them with you.

  1. How Well Does This Person Know Me?
  2. What Attitude Does The Person Criticizing Have?
  3. Does What The Person Is Saying Pass Through The Filter Of Scripture?
  4. Is This Criticism Personal Or Shared By Others?
  5. Is This Worth My Time?

So, now I just have to remember them and put them in practice.